Our products are the result of in-depth research and development, designed with a precise understanding of human anatomy. We focus on delivering personalized comfort, optimal support, and a modern, user-friendly design, combining science with thoughtful care.

At Eternix, we love finding new and better ways to help people move freely and live without limits. Our passion for innovation and understanding people's needs keeps us inspired every day.

Most Eternix products are easy to use on your own. However, for certain conditions—like after surgery or serious injuries—it’s best to follow the instructions carefully or check with a healthcare professional to make sure you’re using them correctly.

Yes, Eternix offers products for all age groups, from children to adults, designed to meet different orthopedic needs at every stage of life.

Just check the size chart shown in the product images, it will help you choose the size that fits you best.

We recommend you to consult a Physiotherapist and buy the product prescribed by the Doctor.

We accept various payment methods, including credit/ debit cards, UPI's, and other secure online payment gateways.

Yes, we prioritize the security of your payment details. We utilize encryption and follow industry standards to ensure secure transactions.

For security reasons, we do not store credit card information. Payments are securely processed through encrypted gateways.

We do not charge additional fees for most payment methods. However, some banks or payment processors may impose transaction fees.

You can't change the payment method once an order is placed. For any concerns, please contact our support team.

Yes, we provide cash on delivery as a payment option. The method is listed during checkout.

Prices are displayed with included taxes, i.e. GST. The final amount with applicable taxes will be shown during checkout.

Yes, invoices are automatically generated for orders. You'll receive an invoice along with the order confirmation email.

In case of payment failure, check your payment details or contact your bank. If issues persist, please contact our customer support team for assistance.

We offer various shipping methods, including standard, expedited, and express delivery, depending on your location.

Once your order is shipped, you'll receive order information related to tracking via email / SMS or both. You can also view the order shipment status from the My account section.

Delivery times vary based on location and chosen shipping method. Typically, orders are delivered within 5 - 7 business days for standard shipping and faster for expedited options.

Any information regarding shipping costs will be available to you on the product page. In case of occasional offers/promotions on particular selected products or order values, they may be mentioned on the product page/during checkout and under Terms and Conditions.

You cannot change your shipping address after placing the order.

Currently, we do not offer international shipping.

In case of a lost or delayed package, please contact our customer support team. We'll assist in tracking the shipment or initiating appropriate actions to resolve the issue.

Currently, we don’t offer the option to schedule specific delivery times. However, you can track your package to estimate its arrival.

Couriers usually attempt delivery multiple (2-3) times. If you miss the delivery, they may leave a notice with further instructions or attempt redelivery.

We offer a 5 - 7 return period for eligible items. Please refer to our return policy for detailed instructions.

Log in to your account, go to the order history, select the item, and follow the prompts to initiate the return process.

Contact us immediately upon receipt of the damaged or defective item. We'll arrange for a replacement or refund as per our policy.

Refunds are usually processed within 5-7 days (in case of prepaid order) & 15 days (In case of COD order) after we receive the returned item and verify its condition.

Return shipping costs may be covered by the customer unless the return is due to an error on the part of Eternix or a defective/damaged item.

We may offer exchanges for specific items based on availability. Contact us for exchange inquiries.

Unless stated otherwise, items bought during sale events or promotions are usually eligible for return under our regular return policy.

Refunds are typically issued through the original payment method used for the purchase. If not feasible, alternative arrangements can be made upon request.

Refunds are transferred as Eternix Cash to your Eternix Wallet for future purchases.